We take detailed photos, provide accurate descriptions, and professionally inspect/test all gear before listing it for sale.
Due to the nature of used, vintage, boutique, and modified equipment, all used sales are considered final unless there is an issue with your order.
If your item arrives damaged, defective, or significantly different from its description, contact Cranston Guitars within 48 hours of delivery so we can make it right.
Buyer’s remorse, compatibility misunderstandings, installation mistakes, modification attempts, normal cosmetic wear, or preference-based returns do not qualify for return or refund.
Proper Pickguards, Proper Pickups, and Proper Passive electronics include a transferable Lifetime Warranty covering defects in workmanship or failure under normal use. Customer is responsible for shipping the defective item to Cranston Guitars. Cranston Guitars is responsible for repair or replacement and return shipping. Warranty coverage applies only while Cranston Guitars and Proper Instruments remain actively operating.
We stand behind our work and believe in treating customers fairly, professionally, and honestly.
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